General Bots

Category	Feature	FREE	P1	P2	B1	B2	ENTERPRISE	store.gbapp
Platform	Bot Builder (BASIC in Microsoft Word)	●	●	●	●	●	●
	Bot Cloning & Template Sharing	●	●	●	●	●	●
	Create and deploy bots in a self-service fashion	●	●	●	●	●	●
	Deploy a new Microsoft Teams bots in minutes	●	●	●	●	●	●
	Standard interface customization via css	●	●	●	●	●	●
	Use conversational interface to bots management.	●	●	●	●	●	●
	99.99% guaranteed uptime SLA		●	●	●	●	●
	Image gallery					●	●
	Self Learning					●	●
	Sentiment analysis						●
	Service trees				●	●	●
	Advanced Chatbot Dialogs						●
	Browser Notifications						●
	Chatbot Form Widget						●
	Unlimited active chatbots						●
	White Labeled Bots			●		●	●
	Multilanguage Interface			●		●	●
Bot Analytics	Analytics Reporting						●
	Common Bot Analtyics					●	●
	Bot Analytics using Power BI (OData)					●	●
	Weekly Reporting						●
	Billing Reports						●	●
	Basic reporting	●	●	●	●	●	●
	Advanced reporting						●
Channels	Use the Bot as an Web App	●	●	●	●	●	●
	Omnichannel Relationship - Centralize Whatsapp, Instagram, Facebook, Telegram, Skype, Sms, E-mail and Live chat. Standardize and streamline the real-time service of all your pages		●	●	●	●	●
	Audio messaging with Bot					●	●
	Centralize multiple channels - multiple WhatsApp and Telegram numbers, multiple Instagram and Facebook pages in one window, with advanced filters and all well-identified channels.						●
	Push Notifications						●
	Sending SMS						●
	Skype For Business Channel (Pre Microsoft Teams)						●
	Social Network Login						●
	Use Microsoft Kaizala to deploy Bots					●	●
	OmniChannel 24h chatbots with URA Digital style self-service menu. Improves satisfaction, conversion and loyalty. Sales and support in automatic 24 /					●	●
Collaboration	1 TB per team member					●	●
	Audiences						●
	Manage channel posting permissions					●	●
	Relevant people, channels and files in search results						●
	Screen sharing (Microsoft Teams)					●	●
	Maximum number of users	1	5	100	25	250	Unlimited
	Q&A	●	●	●	●	●	●
	1 TB of OneDrive storage per user					●	●
	A bot factory for teamwork with Microsoft Teams					●	●
	Automate business processes with Power Apps for Office 365 and Microsoft Power Automate built right into a SharePoint list or library					●	●
	Broadcast Channel			●		●	●
	Business-class email hosting with unlimited mailbox					●	●
	Calendar Integration						●
	Coauthor in real time in familiar Microsoft Office apps					●	●
	Conferencing Server					●	●
	Desktop versions of Office applications: Outlook, Word, Excel, PowerPoint, plus Access to Edit Bot Content and general collaboration					●	●
	FastTrack deployment support with purchase of 50+ seats at no extra cost					●	●
	Move and manage files between OneDrive and SharePoint					●	●
	One license covers 5 PCs or Macs, 5 phones, and 5 tablets per user3					●	●
	Online video-conferencing meetings for up to 10,000 people with Microsoft Teams					●	●
	Online video-conferencing meetings for up to 250 people4					●	●
	Organize and manage content in libraries and lists with metadata, records management, and retention policies					●	●
	Private Channels			●		●	●
	Public Channels			●	●	●	●
	Scheduled Sends						●
	Search and discover relevant people and important content when you need it most					●	●
	Share files securely inside or outside your organization					●	●
	Share Links					●	●
	Work with individuals					●	●
	Work with other organizations					●	●
	Workspaces					●	●
	Inform and connect your people with intranets and portals
	Voice and video calls
Content	Excel Knowledge Base	●				●	●
	Canned Responses						●
	Enrich Bot experience with Stream videos					●	●
	Hierarchical menus					●	●
	Sync local copies of bot files or folders for offline viewing and editing on Mac or PC					●	●
	Team collaboration					●	●
	Tell your story with beautiful communication sites					●	●
	Turn SharePoint modern pages into conversations (Webparts and DocLib)						●
	Unlimited number of articles						●
Tooling	Survey, Pools & Quizes integrated with Forms						●
	Use Microsoft Flow to build conversations (Connectors)						●
	Use Microsoft Word as Bot content editor						●
	Use team sites to connect teams to content, expertise, and processes					●	●
	Web versions of Outlook, Word, Excel, and PowerPoint					●	●
	Developer Tools	●	●	●	●	●	●
	Custom Bot Built by Pragmatismo Team						●
Education	Documentation & Tutorials	●	●	●	●	●	●
	Features or Bugs	●	●	●	●	●	●
	Forums	●	●	●	●	●	●
	Tutorial Videos	●	●	●	●	●	●
	Work with a specialist to implement advanced features and strategies to boost campaign performance, lead generation and ROI						●
Customer Care	Custom Terms of Service						●
	Commercial phone and web support (9am – 5pm EST)		●	●	●	●	●
	Account management						●
	Access to Product Team						●
	Chat Live with Users					●	●
	Conversation Handover						●
	Designated account and customer success team						●
	Migration Assistance						●
	Onboarding Call						●
	On-Call Upgrade Assistance						●
	Unlimited Chatbot Customization Requests						●
	24/7 phone and web support
	Support and Training
	ChatBot set-up	●	●	●	●	●	●
	Personal onboarding						●
	Security assistance					●	●
	Service report via email						●	●
Integrations	Live Chat	●	●	●	●	●	●
	Integration with various interfaces					●	●
	Telephony / voice platform integration						●
	Unlimited integrations						●
	API Integration					●	●
	Custom Integrations & Developer Tools						●
	Custom NLP Integration						●
	Dialogflow Integration						●
	RD Station integration						●
	SMS Tools Available					●	●
	Webhooks & API Integration					●	●
	WordPress Integration						●
	Zapier Integration						●
Subscription Model	No contract or fines. Renew only if you are satisfied.		●	●	●	●	●
	issuance-invoice - Company with CNPJ and issuance of invoice.						●	●
	Large Scale Implementation & White Glove Service						●
	Onboarding & Training						●
	Quarterly Strategic Call						●
Support	Online Ticket Creation	●	●	●	●	●	●
	Reliable infrastructure		●	●	●	●	●
	24/7 Email			●		●	●
	24/7 Phone			●		●	●
	Post-incident Reports						●
	Same business-day response					●	●
	Response Time SLA Medium						6 hours
	Response Time SLA High (Critical)						30 minutes
	Support Entitlement						3 Named Contacts
	Response Time SLA Low						1 business day
Marketing	A/B Testing						●
	Audience Insights						●
	Audience Sync to Facebook Ads						●
	Connect ads to bot and						●
	Custom Branded User Sign-up						●
	Custom email domain addresses (name@yourcompany.com)					●	●
	Custom Mobile Phone Number						●
	Marketing Attribution						●
	Precise Targeting with Facebook Ads						●
	Push updates to multiple bots at once						●
	Remove General Bots branding			●		●	●
	Oracle Eloqua Integration
Store & Logistics	Information, price lists, questionnaires, images, PDFs, everything can be automated so that in 2x clicks it is sent to the customer, streamlining and standardizing the service	●	●	●	●	●	●	●
	Private and shared models	●	●	●	●	●	●	●
	Quick Answers - No more repetitive copying and pasting! Now you can create quick response templates and use agile and easy fashion by typing a shortcut or clicking 2x and you're done!	●	●	●	●	●	●	●
	Access to CRM OmniChannel via browser and WhatsApp so external salespeople can access from anywhere.						●	●
	Administrators, supervisors and operators - Various departments and different access permissions						●	●
	Autonomously book customers via Whatsapp, Facebook and more			●	●	●	●	●
	Control the quality of services with automatic requests for evaluation by customers.						●	●
	CRM WhatsApp Business - Segmented marketing campaigns			●	●	●	●	●
	customers can contact each department, adapting and streamlining the company's sales and support demands.						●	●
	Drip Campaigns						●	●
	Entrega via motociclista						●	●
	Facebook Ads Integration						●	●
	Free Live Chat! Multi-user with Self-Service and 24h Chatbot to place on all sites				●	●	●	●
	Graphs, reports and evaluations. - Analyze all conversations, channels and operators easily, by month, week or days.					●	●	●
	Landing Pages						●	●
	Lead Alert Widget						●	●
	Lead Magnets						●	●
	Marketing campaigns on WhatsApp and other channels filtering contacts by tags, names, etc.			●	●	●	●	●
	multiple users and departments accessing conversations from all service channels, with different permissions.					●	●	●
	Quality control with scores by customers.						●	●
	Relationship Marketing - creating and managing contacts with all the necessary data, name, phone numbers, links to e-mail and pages. Fields such as CPF or CNPJ, tax regime, address and everything configurable for the most complete customer registration possible.						●	●
	Statistics of calls and operators						●	●
	TAGS systems do away with lost conversations that are categorized and organized for quick access.						●	●
	Access to exclusive customer area							●
	Automatic WhatsApp Answering							●
	Contact Leads							●
	Digital Menu							●
	Facebook Pages & Website Installs							●
	Order Printing							●
	Order Recovery							●
	Orders Panel							●
	Phone, Name, Email, Company and Request Capture							●
	Product Catalog by Microsoft Excel							●
	Unlimited orders							●
	Lead Qualification via Microsoft Dyamics						●	●
Data & Security	Custom User Groups					●	●
	Integration with Enterprise Mobility Management (EMM)					●	●
	Support for HIPAA compliance						●
	Support for integrations with Data Loss Prevention (DLP), e-Discovery, and offline backup providers						●
	Exportable Data	●	●	●	●	●	●
	Data residency		●	●	●	●	●
	Corporate exports for all messages					●	●
	Custom retention policies for messages and files					●	●
	Messages History			●		●	●
	Download all user data
	Advanced Monitoring					●	●
	Training history						●
Advanced Features	Advanced control (SAML, OAuth)					●	●
	Service logs					●	●
	IOS application						●
	OAuth with Google					●	●
	Real-time Active Directory sync with OneLogin, Okta and Ping						●
	SAML-based single sign-on (SSO)					●	●
	Advanced Agent Routing Rules						●
	Agent Utilization Limit						●
	Audio to Text Conversion			●		●	●
	Customizable User Permission						●
	Desktop Apps						●
	File Storage Migrate Tool						●
	High Scalability Cluster						●
	LDAP / Active Directory						●
	Live Streaming					●	●
	Message Auditing Panel						●
	Mobile Apps						●
	Multifactor Authentication						●
	Pre-configured Tags						●
	Read Receipt						●
	Realtime Translation						●
	Salesforce Integration						●
	Sub-departments						●
	Supervisor Role						●
	Two-factor authentication					●	●
	User Management and Audience Segments					●	●
	User management with SCIM provisioning						●
	User security self-service (AD Reset Password)						●
	Waiting Queue						●
	Answers in miliseconds.						●
	Conversational AI API						●
	Enterprise terms, SLA and guaranteed uptime						●
	Single-Sign-On						●

Overview

People and companies wants to boost productivity while improving quality of life but relies on heterogeneous interfaces. It’s a fit for the pragmatismo.io

Challenges

Cheap, integrated and AI-powered Chatbots.
A need for GENERAL BOTS™ reveals a missing opportunity of system integration and hybrid-cloud and also the same effort applies here.
The company must keep workers aligned to business process and customers well informed.

Ideal Solution

- A cloud platform that use legacy and new concepts to integrate old and new seamlessly.
- Experienced architecture design to establish the definitive AI-powered Enterprise Platform.
- Robust conversational framework allow integration, branding and omnipresence.
The power of AI and the Cloud is currently being discovered using the ultimate apps and social networks but personal and business process must be digitally transformed to follow it. Enterprise bots replaces non interactive form-based approach in automated way.

Desired Outcomes

- Complicated forms and SaaS are now accessible by chat replacing several clicks.
- Rebranded Intranet and mobile agent that follows all business or personal process.
- Once learned the same solution is now the base of any chat bot developed to customers
The omnipresence in people’s life is the dream of any business. The auto brand promoter, chat bot is now accessible inside and outside home. Backed by security and compliance of the cloud, they are everywhere. Answering few questions and easing the company business flow.

Digital transformation through appealing conversational user interfaces

Bots Engaging People

Workflows in messaging way

- Translate long forms into messaging flows.
- Conversations triggering business process.
- Personal Websites which replicates people’s presence for taking notes and appointments.

Brand and Personal Omnipresence

Single point of AI

- Deliver BigData to a broader audience at home or at work.
- Brand persona in everyone personal agenda.

Ease of Deployment

Bots engineered for growth

- Continuously enhancing bot’s knowledge and personality.
- Marketing response and customer branding.
- Easy deployment on personal, SMB and Enterprise websites.

Digital transformation through appealing conversational user interfaces.Using Azure hybrid-cloud approaches to integrate the best of old and new technologies into useful conversations.

Big Data, AI and Cognitive Services

All backend information transformed into pro-active messages and insights
Solid cloud-backed intelligent platform allows to focus on Bot fine-tuning.

A framework which boots productivity

Investments results in long-term well maintained code artifacts.
Channel-agnostic, with tailored UI companions, including IoT gadgets.

Dynamics and Office 365 as Bot Home

Personal, SMB & Enterprise productivity boom
Integration to SharePoint and Dynamics 365.
Heterogeneous data sources unified at Data Lake level powering bot’s awareness.

Custom bots for each person or organization

About

Responsive for all screens

Overview

People and companies wants to boost productivity while improving quality of life but relies on heterogeneous interfaces. It’s a fit for the pragmatismo.io

Challenges

Ideal Solution

Desired Outcomes

Digital transformation through appealing conversational user interfaces

Bots Engaging People

Brand and Personal Omnipresence

Ease of Deployment

Digital transformation through appealing conversational user interfaces.Using Azure hybrid-cloud approaches to integrate the best of old and new technologies into useful conversations.

Big Data, AI and Cognitive Services

A framework which boots productivity

Dynamics and Office 365 as Bot Home

TV Bots™

Conversational agents powering people easing personal and business workflows with big data insights and actions

The need for AI agents

Personal and Business process automation

Big Data & AI entry point

Your brand in people agenda