General Bots provides conversational user interfaces, allowing the perpetual presence of establishment for brands, businesses and people through "virtual twins". Delivering digital transformation for daily activities with the latest technology in hybrid cloud & Big Data. Entry Point technology powered by AI and ubiquity of cloud for everyone.
Solução Automática de Atendimento ao Cliente em canais digitais.
Economize tempo, responda automaticamente.
Responsive for all screens
Category
Feature
FREE
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ENTERPRISE
store.gbapp
Platform
Bot Builder
(BASIC in Microsoft Word)
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Bot Cloning & Template Sharing
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Create and deploy bots in a self-service fashion
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Deploy a new Microsoft Teams bots in minutes
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Standard interface customization via css
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Use conversational interface to bots management.
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99.99% guaranteed uptime SLA
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Image gallery
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Self Learning
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Sentiment analysis
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Service trees
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Advanced Chatbot Dialogs
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Browser Notifications
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Chatbot Form Widget
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Unlimited active chatbots
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White Labeled Bots
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Multilanguage Interface
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Bot
Analytics
Analytics
Reporting
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Common Bot Analtyics
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Bot Analytics using Power BI (OData)
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Weekly Reporting
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Billing Reports
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Basic reporting
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Advanced reporting
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Channels
Use the Bot
as an Web App
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Omnichannel Relationship - Centralize Whatsapp, Instagram,
Facebook, Telegram, Skype, Sms, E-mail and Live chat. Standardize and
streamline the real-time service of all your pages
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Audio messaging with Bot
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Centralize multiple channels - multiple WhatsApp and
Telegram numbers, multiple Instagram and Facebook pages in one window, with
advanced filters and all well-identified channels.
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Push Notifications
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Sending SMS
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Skype For Business Channel (Pre Microsoft Teams)
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Social Network Login
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Use Microsoft Kaizala to deploy Bots
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OmniChannel 24h chatbots with URA Digital style
self-service menu. Improves satisfaction, conversion and loyalty. Sales and
support in automatic 24 /
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Collaboration
1 TB per
team member
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Audiences
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Manage channel posting permissions
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Relevant people, channels and files in search results
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Screen sharing (Microsoft Teams)
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Maximum number of users
1
5
100
25
250
Unlimited
Q&A
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1 TB of OneDrive storage per user
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A bot factory for teamwork with Microsoft Teams
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Automate business processes with Power Apps for Office 365
and Microsoft Power Automate built right into a SharePoint list or library
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Broadcast Channel
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Business-class email hosting with unlimited mailbox
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Calendar Integration
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Coauthor in real time in familiar Microsoft Office apps
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Conferencing Server
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Desktop versions of Office applications: Outlook, Word,
Excel, PowerPoint, plus Access to Edit Bot Content and general collaboration
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FastTrack deployment support with purchase of 50+ seats at no
extra cost
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Move and manage files between OneDrive and SharePoint
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One license covers 5 PCs or Macs, 5 phones, and 5 tablets per
user3
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Online video-conferencing meetings for up to 10,000 people with
Microsoft Teams
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Online video-conferencing meetings for up to 250 people4
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Organize and manage content in libraries and lists with
metadata, records management, and retention policies
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Private Channels
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Public Channels
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Scheduled Sends
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Search and discover relevant people and important content when
you need it most
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Share files securely inside or outside your organization
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Share Links
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Work with individuals
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Work with other organizations
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Workspaces
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Inform and connect your people with intranets and portals
Voice and video calls
Content
Excel
Knowledge Base
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Canned Responses
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Enrich Bot experience with Stream videos
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Hierarchical menus
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Sync local copies of bot files or folders for offline viewing
and editing on Mac or PC
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Team collaboration
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Tell your story with beautiful communication sites
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Turn SharePoint modern pages into conversations (Webparts and
DocLib)
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Unlimited number of articles
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Tooling
Survey,
Pools & Quizes integrated with Forms
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Use Microsoft Flow to build conversations (Connectors)
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Use Microsoft Word as Bot content editor
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Use team sites to connect teams to content, expertise, and
processes
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Web versions of Outlook, Word, Excel, and PowerPoint
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Developer Tools
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Custom Bot Built by Pragmatismo Team
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Education
Documentation
& Tutorials
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Features or Bugs
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Forums
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Tutorial Videos
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Work with a specialist to implement advanced features and
strategies to boost campaign performance, lead generation and ROI
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Customer
Care
Custom
Terms of Service
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Commercial phone and web support (9am – 5pm EST)
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Account management
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Access to Product Team
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Chat Live with Users
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Conversation Handover
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Designated account and customer success team
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Migration Assistance
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Onboarding Call
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On-Call Upgrade Assistance
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Unlimited Chatbot Customization Requests
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24/7 phone and web support
Support and Training
ChatBot set-up
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Personal onboarding
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Security assistance
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Service report via email
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Integrations
Live Chat
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Integration with various interfaces
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Telephony / voice platform integration
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Unlimited integrations
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API Integration
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Custom Integrations & Developer Tools
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Custom NLP Integration
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Dialogflow Integration
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RD Station integration
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SMS Tools Available
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Webhooks & API Integration
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WordPress Integration
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Zapier Integration
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Subscription Model
No contract
or fines. Renew only if you are satisfied.
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issuance-invoice - Company with CNPJ and issuance of invoice.
Information,
price lists, questionnaires, images, PDFs, everything can be automated so
that in 2x clicks it is sent to the customer, streamlining and standardizing
the service
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Private and shared models
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Quick Answers - No more repetitive copying and pasting! Now
you can create quick response templates and use agile and easy fashion by
typing a shortcut or clicking 2x and you're done!
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Access to CRM OmniChannel via browser and WhatsApp so external
salespeople can access from anywhere.
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Administrators, supervisors and operators - Various departments
and different access permissions
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Autonomously book customers via Whatsapp, Facebook and more
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Control the quality of services with automatic requests for
evaluation by customers.
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CRM WhatsApp Business - Segmented marketing campaigns
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customers can contact each department, adapting and streamlining
the company's sales and support demands.
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Drip Campaigns
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Entrega via motociclista
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Facebook Ads Integration
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Free Live Chat! Multi-user with Self-Service and 24h Chatbot to
place on all sites
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Graphs, reports and evaluations. - Analyze all conversations,
channels and operators easily, by month, week or days.
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Landing Pages
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Lead Alert Widget
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Lead Magnets
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Marketing campaigns on WhatsApp and other channels filtering
contacts by tags, names, etc.
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multiple users and departments accessing conversations from all
service channels, with different permissions.
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Quality control with scores by customers.
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Relationship Marketing - creating and managing contacts
with all the necessary data, name, phone numbers, links to e-mail and pages.
Fields such as CPF or CNPJ, tax regime, address and everything configurable
for the most complete customer registration possible.
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Statistics of calls and operators
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TAGS systems do away with lost conversations that are
categorized and organized for quick access.
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Access to exclusive customer area
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Automatic WhatsApp Answering
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Contact Leads
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Digital Menu
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Facebook Pages & Website Installs
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Order Printing
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Order Recovery
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Orders Panel
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Phone, Name, Email, Company and Request Capture
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Product Catalog by Microsoft Excel
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Unlimited orders
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Lead Qualification via Microsoft Dyamics
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Data
& Security
Custom User
Groups
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Integration with Enterprise Mobility Management (EMM)
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Support for HIPAA compliance
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Support for integrations with Data Loss Prevention (DLP),
e-Discovery, and offline backup providers
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Exportable Data
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Data residency
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Corporate exports for all messages
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Custom retention policies for messages and files
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Messages History
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Download all user data
Advanced Monitoring
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Training history
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Advanced
Features
Advanced
control (SAML, OAuth)
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Service logs
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IOS application
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OAuth with Google
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Real-time Active Directory sync with OneLogin, Okta and Ping
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SAML-based single sign-on (SSO)
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Advanced Agent Routing Rules
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Agent Utilization Limit
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Audio to Text Conversion
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Customizable User Permission
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Desktop Apps
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File Storage Migrate Tool
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High Scalability Cluster
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LDAP / Active Directory
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Live Streaming
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Message Auditing Panel
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Mobile Apps
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Multifactor Authentication
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Pre-configured Tags
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Read Receipt
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Realtime Translation
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Salesforce Integration
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Sub-departments
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Supervisor Role
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Two-factor authentication
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User Management and Audience Segments
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User management with SCIM provisioning
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User security self-service (AD Reset Password)
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Waiting Queue
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Answers in miliseconds.
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Conversational AI API
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Enterprise terms, SLA and guaranteed uptime
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Single-Sign-On
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Overview
People and companies wants to boost productivity while improving quality of life but relies on heterogeneous interfaces. It’s a fit for the pragmatismo.io
Challenges
Cheap, integrated and AI-powered Chatbots. A need for GENERAL BOTS™ reveals a missing opportunity of system integration and hybrid-cloud and also the same effort applies here. The company must keep workers aligned to business process and customers well informed.
Ideal Solution
- A cloud platform that use legacy and new concepts to integrate old and new seamlessly. - Experienced architecture design to establish the definitive AI-powered Enterprise Platform. - Robust conversational framework allow integration, branding and omnipresence. The power of AI and the Cloud is currently being discovered using the ultimate apps and social networks but personal and business process must be digitally transformed to follow it. Enterprise bots replaces non interactive form-based approach in automated way.
Desired Outcomes
- Complicated forms and SaaS are now accessible by chat replacing several clicks. - Rebranded Intranet and mobile agent that follows all business or personal process. - Once learned the same solution is now the base of any chat bot developed to customers The omnipresence in people’s life is the dream of any business. The auto brand promoter, chat bot is now accessible inside and outside home. Backed by security and compliance of the cloud, they are everywhere. Answering few questions and easing the company business flow.
Digital transformation through appealing conversational user interfaces
Bots Engaging People
Workflows in messaging way
- Translate long forms into messaging flows. - Conversations triggering business process. - Personal Websites which replicates people’s presence for taking notes and appointments.
Brand and Personal Omnipresence
Single point of AI
- Deliver BigData to a broader audience at home or at work. - Brand persona in everyone personal agenda.
Ease of Deployment
Bots engineered for growth
- Continuously enhancing bot’s knowledge and personality. - Marketing response and customer branding. - Easy deployment on personal, SMB and Enterprise websites.
Digital transformation through appealing conversational user interfaces.Using Azure hybrid-cloud approaches to integrate the best of old and new technologies into useful conversations.
Big Data, AI and Cognitive Services
All backend information transformed into pro-active messages and insights Solid cloud-backed intelligent platform allows to focus on Bot fine-tuning.
A framework which boots productivity
Investments results in long-term well maintained code artifacts. Channel-agnostic, with tailored UI companions, including IoT gadgets.
Dynamics and Office 365 as Bot Home
Personal, SMB & Enterprise productivity boom Integration to SharePoint and Dynamics 365. Heterogeneous data sources unified at Data Lake level powering bot’s awareness.
TV Bots™
Conversational agents powering people easing personal and business workflows with big data insights and actions
Digital transformation with ease of implementation by incrementally turning business process into conversation. Bringing value of Big Data solutions, AI-powered and multimedia-based dialogs that turn current forms and applications into personal or business flow.
What are TV Bots™? TV Bots modernizes companies by identifying key opportunities of digital transformation and turning it into conversational user interfaces with media. Business flows through dialogs in messaging apps, helping people to get things done.
The need for AI agents
- Engage people around AI-powered business process automation - Use multichannel marketing approaches with unified presence - Bots that make workplace safer with computer vision and predictive algorithms
Personal and Business process automation
Workflows in messaging way
- Unused forms are turned into workflow-friendly conversations - Repetitive tasks are automated and pro-active messages engages people - Integrate SaaS into bot dialogs
Bots unleash workflow tools
Big Data & AI entry point
Single point of AI
- Bots as central point of access of data process with Q&A - Literally talk to the results in investments in artificial intelligence - Growth user base as result of AI investments
Motivator to insights and actions
Your brand in people agenda
Bots engineered for growth
- Direct channel to customers, partners and employees - People create “digital twins” of themselves on personal pages. - Products, News, AI-driven tailored event engaging brand
